Sam's Club reviews

3.3

51% would recommend to a friend

(12,896 total reviews)
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Latriece Watkins

62% approve of CEO

43% positive business outlook

Sam's Club has an employee rating of 3.3 out of 5 stars, based on 12,896 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sam's Club employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

13K reviews
2.0
Oct 5, 2012

Unprofessional staff

Recommend
CEO approval
Business Outlook

Pros

The pay is better then most places. The people are usually good to work with. You get a free membership for working there and 10% off fresh fruits and vegetables year round and 10% all fresh departments around Holiday time (thanksgiving - New Year.) Great place for high school and college students to work.

Cons

Management staff is unprofessional. Many fraternize with associates or team leaders outside of work. They have poor communication skills. Handle problems poorly by solving the immediate problem, rather then the underlying one. Bad associates are given more chances then they deserve and those who go above and beyond are not appreciated. Management has lack involvement with associates and in-turn drives down associate moral. The mentoring program for supervisors is non-existent. You are lucky if your manager even knows what you do on a day to day basis. In order to move up you must spend a lot of time chatting with the managers in the office by designating a lot of your tasks to your associates, which is near impossible with the automated scheduling because your departments are under staffed (especially if you are a floor team lead) and most tasks must be done by you. Management falsifies interviews. They already choose who will get a position and post the requisition after wards. ( I know because I got both my positions that way and have been bragged to by individuals who have gotten them in the same way.) Training is not supplied to the extent they want you to preform. Most associates are thrown into position without being prepared.

4.0
Oct 2, 2012
Recommend
CEO approval
Business Outlook

Pros

Good pay for the job. They actually pay more than any other retail position I was offered, and the job was great. I never had any issues with anybody because i did my job. Like anywhere else, if you don't do your job, you most likely will not have a good work experience

Cons

The upper management does not have good people skills and does not know how to build the moral in his store. It's sad. So, so many good employees that have worked for Sam's from 4 to 20 years, resigned because of him. It's terrible and I can't believe nobody from corporate is doing anything about it.

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Glassdoor has 14,151 Sam's Club reviews submitted anonymously by Sam's Club employees. Read employee reviews and ratings on Glassdoor to decide if Sam's Club is right for you.