Sally Beauty reviews

3.1

38% would recommend to a friend

(3,531 total reviews)
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Denise Paulonis

40% approve of CEO

28% positive business outlook

Sally Beauty has an employee rating of 3.1 out of 5 stars, based on 3,531 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sally Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Jul 14, 2012
Recommend
CEO approval
Business Outlook

Pros

Free products and making friends along the way.

Cons

Bad pay. Nasty,rude and just plain mean customers. District managers and territory managers treat employees like cattle...get 'em it, get 'em out. Unrealistic goals. They give you "points" for selling items of the month and other certain products but then tax you on the items you redeem your points for and if you get a Sally gift card you get taxed TWICE. The hours are long and the pay is at the very minimum. They complain if your shrink is high yet they won't prosicute shoplifters. They set people up for failure. They have return policies in place but will take every and anything back. Customer service never backs up their employees. You get in trouble for everything. Nothing you do is good enough. I have been here a long time in various positions and I get threats on a weekly basis that I am replaceable. Sally is open every holiday accept Thankgiving,Xmas and Easter. I am sorry but is a nail file or weave enough of a reason to be open on holidays instead of letting us be with family? The home office is closed holidays and the DM's and TM's certainly are no where to be found. They are also extremly wasteful. If someone returns a product or flat iron that been used once it is damaged out and thrown away. Thousands of dollars of electricals and products a month,instead of re-selling at a discount or donated.

2.0
Oct 16, 2023

Only take it if you HAVE to

Recommend
CEO approval
Business Outlook

Pros

Hybrid in office requirement Colorful Hair welcome Nice building with Park nearby to escape Updated Cafe amenities

Cons

Old school corporate politics with protected favorites, Managers too preoccupied with important meetings to support team initiatives, consistent gaslighting and HR rhetoric of transparency while workers tremble under lack of resources, and seething internal competition amongst peers instead of cooperation.

2.0
Oct 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Amazing customers Employee samples Typing this because it’s making me enter more....which is enough said

Cons

Sally Beauty has turned into a total comedy of errors. Let’s talk about a company who had DEDICATED, honest and fair employees and completely abandoned them and tossed them away like trash for a “realignment” change. Leaving dedicated employees whom have been with the company for years upon years with no future in the company. Who replaced them? A slew of “ YES” men and women. “ Leaders “ whom don’t ask questions, don’t speak up about being told to treat employees unfairly, “leaders” who would do the dirty work for upper management who doesn’t want to get their hands dirty. I cannot count the number of times I was asked to work for free. Take conference calls at home while not being on the clock? Sure! Because “ that’s what managers do to ensure success.” They are currently rolling out a new program in which they claim to embrace all kinds of diversity. I have never worked for a company who is more sexist and transphobic in my life. Let’s talk about the serious lack of communication! Every single day of going into work I knew there would be numerous changes I was expected to comply with. Half of which would not actually be communicated to me...but I was magically supposed to just know. Half of the things they expect are not actually professionally communicated. When you are out of the loop on something they try to tell you to “ use your tools”. Tools in which are TOTALLY broken and not working. When you make a “ mistake “ and don’t know about one of the new ways of doing something you are made to feel like YOU are the problem. Let’s talk about a district manager whom would not allow her store manager to leave their store when there was a carbon monoxide leak, the manager passed out and hit their head. The SAME district manager continuously harasses her employees and gives no positive motivation at all, often times telling them they are “embarrassing” her. She STILL has a job. After getting other district managers involved they admitted the reason was “ probably because Human Resources has certain connections with certain district managers. “ How many people have willingly left because of this treatment? I know myself and NUMEROUS others. You could not pay me enough money to work for this company again. This is really only 1/20th of the issues I have. You know what I did before I left? I reached out, I asked questions, I tried to get my love for the company back before I quit. Nobody has answers, half the people in leadership don’t agree with the company’s direction and are so negative all the time. NOBODY could give me a reason to stay. The amount of stress that comes with this job for the pay is completely humiliating. I can’t believe I stood by a company for so long that just turned into a complete waste.

Viewing 43 - 45 of 3,531 Reviews

Glassdoor has 3,698 Sally Beauty reviews submitted anonymously by Sally Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Sally Beauty is right for you.