Salesforce reviews

Support is being aggressively moved overseas whilebeing asked to do more, with less, take on wider topics without training or documentation, while shifting to become a call center, all with shifting metrics and pushing A.I. into everywhere.

Even though I was consistently highly rated by my managers, a lot of my time went towards defending myself on projects. Salesforce project management staff were more concerned about keeping the client happy by not disclosing serious risks and issues than reporting reality. When things eventually went south, the blaming game started. The bigger issue though is that Salesforce is failing to transition to the AI era and start offering competitive AI products. Agentforce is lipstick on the CRM pig. native AI firms are eating Salesforce's lunch and they may not survive this painful transition.