The management has a very technical background(basis) and does not understand the complexities of business processes. As a result, overemphasis is given on taking traces, and unnecessary technical analysis during services.
Service reports have a rigid structure, and requires collection of data that is very very manual intensive and documentation/processes that do not make any sense. As a result, the consultant is tied up with the nitty gritties of the reporting instead of providing value.
No investment on training, improving knowledge in areas that are not technical.