River Island reviews

3.6

58% would recommend to a friend

(2,970 total reviews)

Ben Lewis

66% approve of CEO

41% positive business outlook

River Island has an employee rating of 3.6 out of 5 stars, based on 2,970 company reviews on Glassdoor which indicates that most employees have a good working experience there. The River Island employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Sep 16, 2014
Recommend
CEO approval
Business Outlook

Pros

It is fun working in a busy environment and actually helping customers with products, especially with suits because you're actually needed. I like the discounts. but the most important thing that made me happy working there were the people I worked with - especially on quite days. Good if people to build a river island career - lots of opportunities for promotion.

Cons

The biggest problem for me was the mistrust between upper management and the stores, the ridiculous petty checks in bags, pockets etc in front on cctv cameras and a third person I think made people feel untrusted. Also in smaller stores, being the only person on menswear and expected to be multi deployed is ridiculous - you can't be at 4 places at once. Also chocolate hamper incentives are not enough for staff to drive targets - the worst commission ever, how about gift cards??? Also the store order site needs to store more stock - so many failed orders its unreal. Having to work boxing day is horrible - for me this was meant to be my Christmas with my other family members who I didn't see on Christmas day.

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River Island Response
10y
Thanks for your feedback, we'll take it on board.
1.0
Sep 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Discount on clothing. That's about the only advantage

Cons

Poor management, won't sign off holidays and then try to give warnings. No training. Get spoke to like your a child. Won't believe you when your off sick. Work you to the bone and no thank you or appreciation. A lot of sly/titfortat behaviour. Complete power struggle with young managers. Just a horrible place to work. I hope no one has to experience what I did.

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River Island Response
10y
We're sorry you feel this way. Thanks for your review.
4.0
Sep 13, 2014
Recommend
CEO approval
Business Outlook

Pros

It was fun to work here. The people were fun.

Cons

Sometimes I felt under too much pressure to make impossibly high sales figures, especially on footwear. The managers were often vindictive and mean about things that weren't our fault or preventable.

avatar
River Island Response
10y
Thanks for your feedback, we'll take it on board.
Viewing 2857 - 2859 of 2,970 Reviews

Glassdoor has 3,211 River Island reviews submitted anonymously by River Island employees. Read employee reviews and ratings on Glassdoor to decide if River Island is right for you.