Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 303 reviews)); "This job offered great pay and was straightforward." ((in 156 reviews)); "They offer great training and a company that will look great on a resume." ((in 71 reviews)); "Great leaders and coworkers." ((in 53 reviews)); "Great company culture from Marriott and good HR." ((in 49 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 190 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 127 reviews)); "No work life balance in the food and beverage department" ((in 96 reviews)); "salary is low and very hard to get a promotion" ((in 89 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 59 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,962 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Sep 12, 2012

Great Company - need effective management.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Beautiful properties in wonderful locations. Excellent service from the hotel teams. The best customers! Many, many wonderful employees. Excellent training program. The product and service make it easy to be in sales!

Cons

Lack of management causes employee relationship issues. Expected to work overtime without pay. Many staff changes/moves caused lack of consistency in service and hurt relationship building with customers - it was confusing for a customer to call in to get a new assistant each time.

1.0

Sep 11, 2012

Huge let down, the employee promise is a facade.

Cook iii

Recommend

CEO approval

Business Outlook

Pros

Most of the hourly Ladies and Gentlemen are exceptiona,l great people. Looks good on resume, constantly challenged it really shows you what you are made of.

Cons

Hardly ever get a lunch break, or a break period, management is aware, no changes and no concern for the overworked over taxed employee, high stress and high anxiety is the norm. HR has no real presence except to religiously repeat the "Gold Standards" and push for more from an already overburdoned staff.

4.0

Sep 9, 2012

Is great please to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

because of the co-workers or call us we are ladies and gentlemen serving ladies and gentlemen

Cons

nothing to say about Ritz Carlton LLC

Viewing 2857 - 2859 of 2,962 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Assistant Maintenance Supervisor

Concierge (Shipboard)

Estados Unidos

View job

Suite Ambassador (Shipboard)

Estados Unidos

View job

Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company - need effective management.

Huge let down, the employee promise is a facade.

Is great please to work

Top companies for "Compensation and Benefits" near you

Jobs at Ritz-Carlton