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      Ritz-Carlton

      Part of Marriott International

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      Ritz-Carlton reviews

      3.7

      69% would recommend to a friend

      (2,962 total reviews)
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      Hervé Humler

      80% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

      Reviews by job title

      3K reviews
      5.0
      Jan 12, 2013

      Great company to work for, great growth potential

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great growth potential both within RC and across brands, still the best luxury hotel provider in the world. A lot of great people to work with.

      Cons

      Culture isn't the same post-recession, management levels vastly reduced, a lot more integration with Marriott at a corporate level.

      3.0
      Jan 7, 2013

      Needs Improvement

      Food and beverage
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many hard workers at the "line" level. Excellent benefits for those who are eligible. FOH employees almost always offer the level of customer service promised in the Credo and Mission.

      Cons

      I worked for the company for 12 years as I put myself through college, eventually obtaining a Master's Degree in Organizational Leadership. I often thought of my time at the RC during my college years. At the end of the day, I found the majority of management to be unappreciative of the efforts of the employees. I also found most managers EXTREMELY condescending to anyone in a "lower" position; this was especially true of most of the European managers. This was a hard pill to swallow as I became more educated than the majority of them. I left the job and have a few friends who remain there; I have yet to hear that much has changed. I will say my time provided and excellent learning experience; but sadly it was learning how I don't want to treat my employees now that I am a manager.

      2.0
      Dec 13, 2012

      Great locations, beautiful properties but not so much for management.

      Spa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Made it through the recession because of wealthy people. Business groups fell off but are now coming back. Good environment esthetically to work in. Hours are very good, can practically choose which days and times to work.

      Cons

      Management, Management, MANAGEMENT!!! Need I say more. They need training on how NOT to treat people badly, how not to PLAY favorites, how to COMMUNICATE CLEARLY AND PRECISELY. Communication is horrible between team members and other departments. Lots of secrets and withholding of information. LOts of gossip. The worst personality always get promoted based on the persons ability to LIE, CHEAT, AND SLEEP HIS/HER way to the top. Pay could be a lot better.

      Viewing 2842 - 2844 of 2,962 Reviews
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      ReviewsRitz-Carlton reviews

      Glassdoor has 3,527 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.