Ritz-Carlton reviews

Management! They are ridiculous. They get absolutely no training in how to manage people only concerned with the budget. This company constantly trains the staff how to treat the guests but never instills those same beliefs or philosophy in the management. My supervisors were completely inadequate in how to deal with employee disagreements. They ignored any real concerns and only listened to a few employees who were considered favorites. They sat in office 90% of time and never interacted with employees, never got to know the staff that "made them look good and helped them earn their bonus". They would also "falsely" praise those that manipulated them. Upper management also had incentive programs all the time for each department which was a waste of time for the staff. Managers always made excuses for staff when concerns were brought up about staff performances. It seemed managers "felt sorry for" some employees who couldn't quite do their job correctly and who made mistakes all the time. It also seemed some employees could do their job any way they chose. The biggest concern was allowing staff to perform job duties in which they were not adequately trained in.

work/life balance; opportunity to grow