Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 281 reviews)); "Fun! Good pay and hours" ((in 150 reviews)); "They offer great training and a company that will look great on a resume." ((in 72 reviews)); "Great leaders and coworkers." ((in 55 reviews)); "working with great people and teams in a environment with rich company culture." ((in 53 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 194 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 127 reviews)); "No work life balance in the food and beverage department" ((in 97 reviews)); "salary is low and very hard to get a promotion" ((in 94 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 62 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Jun 13, 2019

Medium

Club lounge agent

Recommend

CEO approval

Business Outlook

Pros

Looks nice on your resume. The Marriott corporate rate is nice.

Cons

Low salaries, high turnover, HR department is poorly mannaged.

1.0

Jun 6, 2019

Low Wages - Poor Management - Ritz Has Lost It's Way

Server/bartender

Recommend

CEO approval

Business Outlook

Pros

Started in 2008 when they maintained the employee promise. Great company with employee and customer focus.... things have changed

Cons

They promote from within - management doesn't know how to manage. Wages for Charlotte were $4.32. Not livable - even after 10 years of employment. RC Charlotte is owned by BofA and they do not care about their employees - only their bottom line.

1.0

Apr 9, 2019

Worst experience ever

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Absolutely no pros in that property where the leadership was extremely poor in many aspects

Cons

Everything was about cutting costs at every level, down to a certain point where the work of our team and colleagues was becoming chaos management on a daily basis. Guests are paying sometimes $2000 a night to receive the experience they would have in a Courtyard for a tenth of the price!

Viewing 268 - 270 of 2,962 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Assistant Maintenance Supervisor

Suite Ambassador (Shipboard)