Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 294 reviews)); "Good pay very very good" ((in 159 reviews)); "Excellent Training and knowledge of customer service" ((in 72 reviews)); "working with great people and teams in a environment with rich company culture." ((in 51 reviews)); "Great leaders and coworkers." ((in 50 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 127 reviews)); "No work life balance in the food and beverage department" ((in 97 reviews)); "salary is low and very hard to get a promotion" ((in 91 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,964 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Oct 1, 2024

Quanitity over Quality

Spa concierge

Recommend

CEO approval

Business Outlook

Pros

Great connections to be made here, Lots of interesting backgrounds

Cons

Pay is mediocre as prices are rising. Expecting to be 5 stars and always on top of it take more than a dollar over minimum wage.

5.0

Oct 1, 2024

front desk agent

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

amazing managers, space to grow, many opportunities

Cons

long hours and dealing with guests can be exhausting

1.0

Oct 1, 2024

Terrible place

Manager

Recommend

CEO approval

Business Outlook

Pros

There is no pro of working here

Cons

Unfair treatment by upper management. No fair pay and they expect us to work 17-18 hours a day. No offs and most of their staff quits within 6 months. Lack of training and no structure. They do some unlawful things like not paying their staff. The whole hotel upper management is making work place poisonous to the point where people are getting fired or they are quitting. GM and HR is well aware of all this. I recently came to know that one of the manager from housekeeping was admitted to the hospital due to their actions. This place has worst work life balance and they treat you like your life doesn’t matter.

Viewing 268 - 270 of 2,964 Reviews

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Jobs at Ritz-Carlton

Assistant Maintenance Supervisor

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