Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 303 reviews)); "This job offered great pay and was straightforward." ((in 170 reviews)); "working with great people and teams in a environment with rich company culture." ((in 58 reviews)); "Great leaders and coworkers." ((in 47 reviews)); "Great company culture from Marriott and good HR." ((in 43 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 194 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 134 reviews)); "No work life balance in the food and beverage department" ((in 97 reviews)); "salary is low and very hard to get a promotion" ((in 89 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 59 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,964 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Sep 9, 2014

Eager, Ambitious, Well Educated... Door Attendant? (I was a Guest Relations Coordinator.)

Guest relations

Recommend

CEO approval

Business Outlook

Pros

The name looks good on a resume, and you do get a discount on rooms with Marriott, based on availability of course.

Cons

I was led to believe that my prior experience, as well as my enthusiasm would lead to a rewarding, fulfilling position with Ritz-Carlton. Unfortunately, "Guest Relations Coordinator" was a nice way of phrasing "lobby greeter with no potential for advancement". Ummm... standing in the lobby for four hours at a time is not what I spent $100,000 on a Bachelor's degree for. I applied for transfers to other positions a couple times, and watched while they hired people from outside the company rather than cross training me (an "employee of the month").

4.0

Sep 5, 2014

Overall, a pretty good company to work for

Food and beverage

Recommend

CEO approval

Business Outlook

Pros

Stable company to work for. Great hotel discounts and there is room for advancement* As long as you do your job you shouldn't have problems(like any other company)

Cons

Be prepared to work all hours of the day, weekends, and holidays. *Promotions aren't always based on what you know but who you know. They are a cost cutting company to drive profits as high as possible at the expense of employees and sometimes even guests.

4.0

Aug 30, 2014

Front Drive Attendant

Front drive attendant

Recommend

CEO approval

Business Outlook

Pros

Cool co-workers and competitive hourly pay and tips, flexible schedule and good benefits for a seemingly mindless job. Discounts at other ritz Carlton's and marriotts is nice too.

Cons

HR was terrible and shaving everyday is a nightmare--especially getting called out for it by any fellow employee who you think wouldn't/shouldn't care.

Viewing 2695 - 2697 of 2,964 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Assistant Maintenance Supervisor

Assistant IT & Broadcast Manager (Shipboard)

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Hotel Manager (Shipboard)

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Purser Payroll (Shipboard)

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