Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 294 reviews)); "Good pay very very good" ((in 161 reviews)); "Excellent Training and knowledge of customer service" ((in 70 reviews)); "working with great people and teams in a environment with rich company culture." ((in 55 reviews)); "Great leaders and coworkers." ((in 50 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 200 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 132 reviews)); "No work life balance in the food and beverage department" ((in 100 reviews)); "salary is low and very hard to get a promotion" ((in 89 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Reviews by job title

3K reviews

1.0

Sep 2, 2020

Toxic environment/ Favoritism,

Sales

Recommend

CEO approval

Business Outlook

Pros

Great Brand, Best hotel in Dallas, Marriott Discounts

Cons

Favoritism environment in the sales department, hotel looks nice in the outside but gross in the back of the house. No one cleans the sales department-full of gnats. The Sales leader does not offer any support to any of their team members and does not know what goes on in the sales office. Does not value the ones who have long standing tenure-ship with the company and listen to what others say. Lots of chit chatting.

4.0

Aug 24, 2020

A great starting position

Guest experience expert

Recommend

CEO approval

Business Outlook

Pros

A great team, you learn a lot very fast, lots of opportunities for growth within the company

Cons

Lots of turnaround within leadership which means that the position lacks support. Guests are so rude

1.0

Jul 22, 2020

The Ritz-Carlton model is outdated

Spa director

Recommend

CEO approval

Business Outlook

Pros

Benefits- - health, dental, pto, Job Security,

Cons

Executive Leadership is young, first time in role. Exploits department leaders to use as their own success with ownership.

Viewing 247 - 249 of 2,962 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Assistant Maintenance Supervisor

Suite Ambassador (Shipboard)

Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Toxic environment/ Favoritism,

A great starting position

The Ritz-Carlton model is outdated

Top companies for "Compensation and Benefits" near you

Jobs at Ritz-Carlton