Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 286 reviews)); "This job offered great pay and was straightforward." ((in 154 reviews)); "Excellent Training and knowledge of customer service" ((in 65 reviews)); "working with great people and teams in a environment with rich company culture." ((in 55 reviews)); "Great leaders and coworkers." ((in 51 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 189 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 127 reviews)); "No work life balance in the food and beverage department" ((in 99 reviews)); "salary is low and very hard to get a promotion" ((in 89 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 62 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Jan 12, 2021

Go if you love customer service, stay away if you don't

Learning coach

Recommend

CEO approval

Business Outlook

Pros

The most high-quality customer service training I've ever encountered. Exquisitely held standards. Incredible knowledge and experiences to draw from. Amazing guests.

Cons

Can easily become a toxic environment, especially when they put leaders in roles who don't deserve them. Can be high stress, especially as you acclimate to these really high standards. While most of the guests are wonderful (and way more than anywhere else I've worked), when they are bad, they are REALLY bad.

3.0

Nov 24, 2020

Fools Gold

Spa concierge

Recommend

CEO approval

Business Outlook

Pros

Great insurance benefits and coworkers

Cons

Micromanage everything. They expect a lot with very little pay. No room for job growth. The guidance team and HR department play favorites when it comes to jobs.

4.0

Nov 10, 2020

Great Benefits and Room for Career Growth

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Working for the Ritz-Carlton (Marriott International) has incredible benefits that encourage a strong work ethic such as amazing healthcare, numerous options for career growth within the company throughout the world, and employee discounts at any Marriott hotel in the world. Depending on what your position entails and what department you work in, your schedule has a high possibility of being flexible.

Cons

The entry level positions offer a great quality of life balance; however, the pay is very minimal. The higher up the corporate ladder you climb, the pay increases but your quality of life tends to decrease. Many of the employees tend to have the snoody, arrogant mindset and feel they are on a higher level because they "work for The Ritz-Carlton."

Viewing 241 - 243 of 2,962 Reviews

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Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Go if you love customer service, stay away if you don't

Fools Gold

Great Benefits and Room for Career Growth

Top companies for "Compensation and Benefits" near you

Jobs at Ritz-Carlton