Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 298 reviews)); "This job offered great pay and was straightforward." ((in 160 reviews)); "working with great people and teams in a environment with rich company culture." ((in 64 reviews)); "Excellent Training and knowledge of customer service" ((in 62 reviews)); "Great leaders and coworkers." ((in 49 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 190 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 137 reviews)); "No work life balance in the food and beverage department" ((in 96 reviews)); "salary is low and very hard to get a promotion" ((in 92 reviews)); "Managers don't make the best money until they work their way up high." ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Reviews by job title

3K reviews

2.0

Dec 26, 2024

Poor work-life balance

Front desk guest experience expert

Recommend

CEO approval

Business Outlook

Pros

Good service values, competitive pay.

Cons

I cannot speak for other locations, but in my experience at one location service values not upheld. Management out-of-touch with the bottom line, and often unorganized and unreliable. Unpredictable scheduling and poor work/life balance.

5.0

Dec 18, 2024

Content Specialist

Content specialist

Recommend

CEO approval

Business Outlook

Pros

The company has a great culture and community and work on adding to the team and growth.

Cons

They have lower salaries compared to other in the industry.

2.0

Dec 14, 2024

Not what you would expect from the brand

Cook 1

Recommend

CEO approval

Business Outlook

Pros

Lots of exposure to sports teams if you know how to connect with people and market yourself. High profile clients

Cons

Management is very poor, toxic environment that management almost encourages, no team work and very single minded by most staff. Operation is run poorly so fingers get pointed and no solutions are made, cleanliness of areas

Viewing 199 - 201 of 2,962 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Assistant Maintenance Supervisor

Engine Oiler and Waste Operator (Shipboard)

Estados Unidos

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Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Poor work-life balance

Content Specialist

Not what you would expect from the brand

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Jobs at Ritz-Carlton