Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 295 reviews)); "This job offered great pay and was straightforward." ((in 159 reviews)); "Excellent Training and knowledge of customer service" ((in 70 reviews)); "working with great people and teams in a environment with rich company culture." ((in 53 reviews)); "Great leaders and coworkers." ((in 51 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 189 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 132 reviews)); "No work life balance in the food and beverage department" ((in 97 reviews)); "salary is low and very hard to get a promotion" ((in 90 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 59 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,961 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.7

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,961 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jun 4, 2024

Inconsistent schedule, no transparency, no agency, unrepresented

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

•Decent insurance benefits for FT employees •Competitive wages

Cons

•Current turnover is abysmal, with no opportunities to transfer departments or seek promotion despite openings •Inflexible schedule; you don’t get to pick the time or days you work and your days off change from week to week •Labor budget cuts have resulted in less than full time hours for the last several months •Management is fickle and petty, choosing to care about different things on different days •Training is simultaneously too long and not comprehensive •Zero communication across departments, leaving you responsible for miscommunication with guests and zero ownership of faults by management

4.0

Jun 1, 2024

Administration

Coordinator

Recommend

CEO approval

Business Outlook

Pros

Luxury brand with high quality and standards

Cons

Low salaries, bounces not available always

4.0

May 20, 2024

fun

Software engineer

Recommend

CEO approval

Business Outlook

Pros

good environment to work there

Cons

it gets very busy sometimes

Viewing 151 - 153 of 2,961 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Server Assistant (Shipboard)

Estados Unidos

View job

Concierge (Shipboard)