- The base salary is low and commission feels a bit like Bigfoot. You heard about it, occasionally someone claims to have seen it, but it is hard to prove it is real. What is sold in the interview and what actually happens are not exactly aligned. There are some lucky outliers.
- The role is intense. You are juggling sourcing, calls, emails, meetings, demos, follow ups, pipeline and staying within the compliance parameters every single day. Endless training sessions on sana get added on top which add very little value.
- Obligatory mention on every call that this is being recorded for compliance reasons is a killer.
- Account ownership is chaos. If an account has no activity for 30 days it is fair game for another rep to take it off your hands, so instead of working strategically you end up sending pointless check ins or making calls just to hold onto it even when you have already been told the timing is not right.
- Onboarding is horrendous. You can do everything right and still get rejected with no clear reason. Compliance might know why but that information is classified.
- Churn is high and job security is low. You need to hit the ground running and even if you do well it still feels like you are one quarter away from being next on the chopping block.
- Salesforce is a mess. Duplicate accounts everywhere, and you will regularly realise the "new" account you are working is already a customer or belongs to someone else under a slightly different name.
- Managers are stretched far too thin. They have too many reports which means getting proper time or support is challenging.
- Culture is not great. Everyone is under pressure and buried in admin so it is hard to build relationships. Also there is a decent chance that anyone you do get on with will disappear from slack one day which keeps things...interesting.
