Leadership urgently needs to address workload sustainability and operational planning. Many employees are consistently working 10–16 hour days, not taking lunches, and burnout has become a serious issue across teams. Capacity planning appears significantly misaligned with customer growth, with new business onboarding outpacing hiring and support resources.
There also seems to be an increasing emphasis on “working more efficiently with AI” without acknowledging that many employees are already operating well beyond healthy limits. Efficiency tools cannot replace realistic staffing models or sustainable expectations.
Work-life balance is virtually nonexistent for many employees. People are struggling to spend meaningful time with their families and partners or maintain a life outside of work. The day-to-day reality has become “wake up, work, sleep” for extended periods of time.
While compensation may initially appear competitive, the number of hours regularly required significantly reduces the true value of that pay. In many cases, employees could work fewer hours across multiple roles and earn a comparable income with far less stress and burnout.
