RH reviews

The lack of communication between home office management and labor is abysmal. The manager of my department NEVER had department meetings so we were never on the same page. Although they talk the big talk and have spent hundreds of thousands of dollars indoctrinating new employees about the so-called "Resto Values," in actuality, the whole business psychology system they're attempting to put in place is a farce. During the four and a half years I worked there, the Restoration Hardware guidelines were never followed by my managers (by the way, there were four managers in as many years!) concerning truthfullness, transparency, and interpersonal behaviors. Time after time upper management rewarded blatantly mediocre performance by incompetent managers. Initiative by several employees in my department and in other departments was squashed time and again. Forget about advancement opportunities: Restoration Hardware hires OUTSIDE the company far more often than promoting within the company. The enormous salary divide between upper- and mid-level management serves only to completely blow morale. I don't know if this is germane, but the product line is quite passé: in these days of economic downturn, who needs a $20,000 leather sofa for their 3rd home?

What an amazing way to absolutely dismantle any true belief system in RH. Worked for the hospitality side and it was hell on earth on that rooftop. “Leadership” playing favorites, “Leaders” lacking true care and responsibility for the associates and dismal communication. No real sense of accountability and the lack of effort to make changes is wild. It’s a tip pool people, a disgusting and atrociously run tip pool as well. Imagine the Leaders saying you’re supposed to have all the support in the world and they’re never to be found. Imagine working a 6 hour shift only to work 3 more hours of side work because the system deems that “no other location has or needs” something. Imagine making 3-4K in sales a shift, seeing 700-1100 in your tips and you not only need to wait till the end of payroll to see your actual tips, but when you get it, it’s only 30 percent of tips. And no breakdown of what you’re actually making. Great job for those who like to keep their head down and just work and be a cog in the system. Don’t get me started on the Mean Girl syndrome of those in “favor” with the leaders.