Imagine trying to learn a business operations in a matter of a month. The trainer is pressured to getting new employees trained ready to go ASAP and on the floor, taking calls. I sat through training, keep in mind that I ran a fast pace business for twelve years, where I had to train new employees. But sitting through training at Restoration Hardware, it was in one hear and out the other, it wasn't that I wasn't listening or I didn't want to learn, but because the contents were going through too fast and jumping from one subject to another. I have learnt that when you first train new employees, you have to take your time and train them right, so they can perform their duties with accuracy and the speed will come later. Otherwise, they will pick up bad habits. During training, I heard nothing about customer service and how it should be important for any company to be successful, It is our way or no other way. From this experience, it is not the culture, that makes this company successful, but the products Restoration Hardware sells. Talking to couple other new employees, we all agreed that the training was to fast for anyone to absorb and we made an attempt to tell the trainer. Also, you never know if the trainer can fail you for personal reasons, that is the power given to them if not controlled.
