I soon learned after being there for some time that the buddy system and favoritism is how many of these stores operate. I told a friend of mine to get a job at Resto in another city, which she did and we would chat about it. The stores were practically, identical. The managers did as little as possible and collected huge salaries. There is a lot of cover ups for people mistakes and the only time anyone is ever fired is if they contradict a manager or offend a district manager. If you play the buddy, buddy game you can collect a good paycheck all the time. This probably explains why this company was bought up by a private investing firm.
I saw new people hired in as others got sick of the favoritism and left. The new hires were almost always somebody that was a friend of somebody. After I started getting sick of the favoritism and started wondering if it was just my location, I found out it wasn't. This seems to be a problem for a lot of Resto stores. Instead of hiring professional managers that push numbers and sales. They hire anyone that talks a good game. I read on one site that a guy with a college degree applied at a store and some kid without a degree got hired in over him. Probably someone that knew someone again. The company handbook says that this is not supposed to happen, but this company ignores it. There is even an anonymous hot-line they have, but I think it is ignored.
Upper management seems to be just as irresponsible as lower management. For some reason, this company just doesn't care. It had good products for a long time then started buying cheap junk to sell at inflate prices. Consumers are not stupid. The only people that will buy that are people with money that don't care.
Complaints from customers about poor service is not uncommon. One website said that two girls and a guy from a Resto store were standing around chatting about this "birthday party" that they were all going to attend, the customer wasn't even greeted or asked for help after being in the store for 15 minutes. I guess staying up all night drinking was more important than taking care of customers. Maybe when this company get management that cares about what it is doing then maybe it will be a good place to work.
