Aug 13, 2023
RH Client Experience Associate reviews
2.0
Be the first to recommend this company
Gary Friedman
100% approve of CEO
100% positive business outlook
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Reviews by job title
2 reviews
3.0
Apr 11, 2021
RH means "Grey Area" & Values, Values, Values
Current employee, more than 1 year
San Francisco, CA
Recommend
CEO approval
Business Outlook
Pros
Inspirational vision, amazing drive to be better, Values, and the messaging come from the CEO down. The company is launching into bright new expansions and encourages bold, ambition in all employees. If you push for your clients, keep driving for improvement and speak up with bright ideas and ways to improve you will be recognized by leadership, encouraged and rewarded. There is constant training with new product launches/collections and have products you are proud to talk about, experience and sell. CEO Gary Friedman is a relatable leader, that speaks frankly is down to earth, and is humble. There is not an ounce of pompousness in his emails to employees or his interviews on TV. His intentions for the company and the core values behind it are genuine, which you can feel at any level.
Cons
The Values are both a pro and a con. The words themselves, are so inspiring you can find a million different takeaways. However, the company uses them as a sort of brainwashing. You read them daily, discuss and focus every morning around their learnings. These morning meetings happen daily for 30 minutes. RH also lives/thrives in a grey area. The job descriptions & interviews are so vague you are not 100% confident you know what you've signed up for or what your KPI is. Even when you ask for a KPI, it's an "all-in," do whatever the team or leadership asks of you and "you'll be fine" mentality. Some of what leadership says is not backed by actions and some are. It just depends on the leader, department, and situation. They say "feedback is a gift" but that's really just code for when you are given criticism take it with a smile, and do better. Feedback is supposed to be two ways, but with most of the leaders being with RH for decades, it's really not going to make a difference. P.S. To become leadership means to be a workaholic, be flexible with a job description changes outside of what you signed up for and you'll constantly hear "proud" stories of how everyone takes pay cuts, but they love what they do so it's fine. Wrong. Your pay should never be cut/docked for more work and no it is not something you should be proud to pressure others with.
