RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)
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Dave Hobday

93% approve of CEO

84% positive business outlook

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

1K reviews
5.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive, collaborative team with a genuine sense of working together Everyone pulls together to meet deadlines Regular recognition and communication Great manager who is approachable, supportive, and invested in team development Varied and detailed work that keeps the role interesting Strong structure and well-developed processes Great in-house experience, particularly valuable after many years in practice Time and support to properly learn the business Collaborative working environment across teams Hybrid working model with flexibility Very supportive of working parents and work–life balance

Cons

Technology doesn’t always support efficiency as well as it could That said, there is a clear drive and genuine commitment to improving and modernising systems

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RAC Response
4mo
Thanks so much for sharing this brilliant review. It’s great to hear how supported you’ve felt in your first year, and that the team, your manager and the variety of work are all helping you settle in and develop quickly. We appreciate your feedback on our technology too. We know there’s more to do here, and there’s real focus across the business on modernising our systems to make day‑to‑day work smoother. Thanks again for taking the time to share your experience!
4.0
Jan 29, 2026

Call Centre colleague

Recommend
CEO approval
Business Outlook

Pros

Work Life Balance, Supportive Team Leaders

Cons

Reactive environment when it comes to changes

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RAC Response
4mo
Thanks for taking the time to leave this review — and for your 10 years with us. It’s great to hear you value the work–life balance and support from your team leaders. We appreciate your point about changes sometimes feeling reactive. Your feedback is important, and we’re continuing to focus on improving how we communicate and manage change across the business in a more proactive manner. Thanks again for your long service and for sharing your experience.
4.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great bonus scheme, fantastic support and training. Amazing perks inc. free breakdown cover, flexible working opportunities

Cons

Strict timing with phones, bonus is hard to meet, can be difficult to bond with the team due to the nature of the job

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RAC Response
4mo
Thanks for sharing your experience, and for your hard work in your first year with us. It’s great to hear the support, training and benefits have helped you get settled in. We appreciate your feedback around - we’re always looking at how we can improve the experience in our contact centres, including development opportunities and ways to bring teams together. We'll ensure this feedback goes back to the relevant managers to feed into their focuses. Thanks again for taking the time to leave a review.
Viewing 289 - 291 of 1,050 Reviews

Glassdoor has 1,118 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.