Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 84 reviews)); "Fun and friendly colleagues" ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 50 reviews)); "Great team and good atmosphere" ((in 48 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 35 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "pension is not market leading" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 8 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Mar 6, 2026

RAC Academy

Apprentice

Recommend

CEO approval

Business Outlook

Pros

very great apprenticeship, Andy is such a good manager.

Cons

Wish i started my apprenticeship last year

RAC Response

3mo

Thanks for your review, it's fantastic to hear you're loving your apprenticeship with us, and we agree - Andy is a fantastic manager! Thank you for choosing us to start your career, we hope you're with us for many years to come.

3.0

Mar 5, 2026

Salary as customer manager

Customer manager

Recommend

CEO approval

Business Outlook

Pros

Good overtime pay especially during holidays

Cons

Shift patterns may mean that

5.0

Mar 4, 2026

Great place to work & grow

Commercial manager

Recommend

CEO approval

Business Outlook

Pros

The culture is welcoming, with plenty of opportunities to learn, develop, and contribute. Your voice genuinely matters, and teams are all passionate about their work with a shared goal to grow the business. Excellent if you're a go-getter who is keen to get stuck in and develop your skills in a challenging environment. At the RAC you will never be bored, days are not mundane and you are consistently pushed to work harder and smarter. No 'clock watching' here! Excellent facilities, free onsite parking, lovely office and hybrid working - all makes a big difference.

Cons

The fast paced environment and consistent change is not for everyone.

RAC Response

3mo

Thank you for taking the time to leave such a positive review, and for sharing your experience so far. We’re really pleased to hear that you’ve felt welcomed, supported and able to make an impact so quickly. It’s great to know you’re enjoying the culture, development opportunities, and the variety and pace of the work — as well as the facilities and hybrid setup. You’re absolutely right that a fast‑paced, evolving environment isn’t for everyone, but we’re glad it’s something you’re thriving in. Thanks again for your feedback and for everything you’re contributing already, we’re glad to have you with us.

Viewing 280 - 282 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

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RAC Academy

Salary as customer manager

Great place to work & grow

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