Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 83 reviews)); "Fun and friendly colleagues" ((in 64 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 47 reviews)); "Great team and good atmosphere" ((in 45 reviews)); "Benefits are good" ((in 38 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 35 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Not the best pension or benefits" ((in 8 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 8 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,050 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Apr 24, 2026

Great training, but background checks are time-consuming

Patrolman

Recommend

CEO approval

Business Outlook

Pros

Great training learned a lot excited to get out on the road.

Cons

Takes a lot of information doing background checks

RAC Response

1mo

Thank you for your review and for recommending RAC. It’s great to hear you’ve had a positive training experience and are feeling excited to get out on the road - that’s exactly what we want for new patrol colleagues. We understand that the background checks can feel time‑consuming and involve sharing a lot of information. These checks are in place to help keep both our members and our colleagues safe, and they’re an important part of the responsibility that comes with the role. We do our best to make the process as clear and smooth as possible, and we keep it under review to see where improvements can be made. Thank you again for your patience and for taking the time to share your experience - we’re glad to have you onboard.

5.0

Apr 24, 2026

Easy application process, but slow background checks

Patrolman

Recommend

CEO approval

Business Outlook

Pros

Very easy to apply for job

Cons

Background checking company very slow and do not look at all emails.

RAC Response

1mo

Thank you for your review and for recommending RAC. We’re pleased to hear that you found the application process easy - making it straightforward to apply is something we work hard on. We also appreciate your feedback around the background checks and understand how frustrating delays can be, particularly when they’re handled by a third‑party provider. These checks are an important part of keeping our members and colleagues safe, but we recognise the need for clear communication and timely responses throughout the process. Your feedback helps us challenge and improve how this works with our partners. Thank you again for taking the time to share your experience, and we’re glad to have you onboard.

5.0

Apr 23, 2026

Excellent Company

Senior recruitment specialist

Recommend

CEO approval

Business Outlook

Pros

Great working culture Supportive team and management Hybrid working Development opportunities

Cons

Still yet to find any

RAC Response

1mo

Thank you for your review and for recommending RAC. It’s great to hear such positive feedback about the working culture, hybrid approach, and the support you receive from both your team and management. We’re especially pleased that you’ve found development opportunities along the way - supporting growth and progression is something we’re really proud of. Thanks for taking the time to share your experience and for the contribution you make to the team.

Viewing 265 - 267 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

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Reviews by job title

Great training, but background checks are time-consuming

Easy application process, but slow background checks

Excellent Company

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