Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 89 reviews)); "Fun and friendly colleagues" ((in 62 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 48 reviews)); "Great team and good atmosphere" ((in 44 reviews)); "Benefits are good" ((in 39 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 38 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 12 reviews)); "Not the best pension or benefits" ((in 8 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

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RAC

RAC reviews

4.6

90% would recommend to a friend

(1,049 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

1.0

Apr 15, 2021

Not the best company to work for

Customer service retention agent

Recommend

CEO approval

Business Outlook

Pros

Good competitive salary with plenty of overtime options available

Cons

The job is hard and emotionally draining when people scream at you phone call after phone call 8 hours a day because they are unhappy with their policy prices or service, you need to be so strong minded and have good communication skills and confidence to deal with difficult people. You also need to be exceptionally good at selling

5.0

Mar 25, 2021

Supportive, positive & interesting place to work

Digital marketing manager

Recommend

CEO approval

Business Outlook

Pros

Supportive - senior management, line managers and HR all make time to listen and act upon feedback regularly. Well-being is prioritised Positive - there is a positive, fun, friendly atmosphere - even over Teams working from home. I joined in lockdown and have felt part of the team from the start, despite not meeting them in person Interesting - forward thinking digital marketing strategies. Plenty of opportunities to learn and develop

Cons

There are the usual challenges of working in a large organisation but the positives far outweigh any negatives.

2.0

Feb 25, 2021

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good bonus insentives. Friendly staff. Opportunities

Cons

Call after call Really early mornings and late nights

Viewing 217 - 219 of 1,049 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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Supportive, positive & interesting place to work

Customer service

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