Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 91 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Great team and good atmosphere" ((in 49 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 48 reviews)); "Benefits are good" ((in 36 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 39 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 10 reviews)); "No career progression" ((in 9 reviews)); "pension is not market leading" ((in 9 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,049 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Sep 9, 2025

Great place to work and to thrive and learn

Manager

Recommend

CEO approval

Business Outlook

Pros

Contractor team are amazing and everyone helps each other out when its high work volume, the benefits are very good and always good for hours throughout the year. I have development opportunities to succeed in my role

Cons

Hard work and can be long hours

RAC Response

9mo

First of all, thank you for your continued dedication over the years, 8-10 years! It’s great to hear all the things you value here at RAC, we’re proud to be able to provide the environment where teams can thrive. We also appreciate your feedback on the long hours. It’s something we’re mindful of, and we’ll continue working to support our teams as best we can. Thanks again for the kind words and encouragement!

5.0

Sep 9, 2025

My first 7 months within the SMR contact centre

Smr advisor

Recommend

CEO approval

Business Outlook

Pros

Working in this call centre has been a fantastic experience. The team environment is incredibly supportive, and our managers ensure we’re always learning and rotating tasks so the work never feels repetitive. SMR provides thorough training and only puts you on calls when you're truly ready, which builds real confidence. Senior managers are actively engaged and always celebrating our wins—buffet parties included! One of the best perks is the full breakdown cover for me and four others, which shows how much the company cares beyond the workplace. A huge thank-you to Rebekah Parry - my line manager, who has played the biggest role in helping me develop. Her guidance and support have made all the difference. And of course, thanks to Jai and all my amazing colleagues who are always ready to help. I’m proud to be part of such a positive and encouraging team.

Cons

SMR could have better overtime rates and more annual leave days

RAC Response

9mo

Thank you so much for your thoughtful review - it’s fantastic to hear how supported and confident you’ve felt in your role. We’re especially glad to hear the team have made such a positive impact on your experience - our people really do make the us, us! We appreciate your feedback around overtime rates and annual leave - it’s helpful and will be taken into consideration as we continue to improve. Thanks again for being such a valued part of the team!

5.0

Sep 9, 2025

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

benifits, pay, enviroment, staff, managers

Cons

travel, shifts, equipmnent, lunch, lates

RAC Response

9mo

Thank you for taking the time to share your feedback. We're really pleased to hear that you’ve had a positive experience with so many aspects of the role and RAC - It’s great to know they're making a difference. We also appreciate your honesty about the areas that could be improved, but it would be really useful for us to get some more context to these so we can feedback to the relevant teams and see how we can be better. We're assuming you're a current colleague, so if you could reach out to your Line Manager or the People Team (HR), then we'd be happy to discuss further.

Viewing 205 - 207 of 1,049 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to work and to thrive and learn

My first 7 months within the SMR contact centre

Good

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