Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 84 reviews)); "Fun and friendly colleagues" ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 47 reviews)); "Great team and good atmosphere" ((in 43 reviews)); "Benefits are good" ((in 38 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 33 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "pension is not market leading" ((in 8 reviews)); "Constant bullying to sell or refer.. Report big profits then insult staff come pay negotiations whilst senior management more than likely rub their hands together taking bonuses." ((in 7 reviews)); "constant pressure to hit targets" ((in 7 reviews))

RAC reviews

4.6

90% would recommend to a friend

(1,049 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,049 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Dec 22, 2023

Outbound Renewals - really not that bad!

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Honestly - it's not cold calling, it's calling existing customers who haven't yet renewed their breakdown cover. Really not that scarey. Pay is extremely good for a job that requires no formal qualifications and bonuses are achievable. Overtime regularly available at extremely good hourly rates. Fantastic benefits scheme which includes salary sacrifice pension. Fantastic subsidised canteen serving food cooked fresh on site at a really good price point. Free coffee machines. Relaxed dress code.

Cons

Call centre work is not for the overly-sensitive - do not take customer complaints to heart, they are shouting at their frustration with the company, not with you! Not a great deal of room for promotion due to the nature of a call centre (many operators, few managers) - but plenty of opportunity to move across to different teams to work on different projects.

1.0

Dec 6, 2023

Awful company

Anonymous

Recommend

CEO approval

Business Outlook

Pros

free car park decent onsite restaurant

Cons

senior management are awful they made us do glassdoor reviews to try make it easier to recruit change bonus structure midway through the month to make it unachievable hire & fire culture

4.0

Nov 30, 2023

Challenging and rewarding role if you enjoy customer service and sales roles

Customer retentions advisor

Recommend

CEO approval

Business Outlook

Pros

I was working in care, and this job has accelerated my learning of insurance and motoring industry compliance. I have gained knowledge and IT skills. I felt the coaching and mentoring has enabled me to reach the targets after a 5 - 6 month time frame. A decent cost of living adjustment was made to improve the salary. And after being here for six months I feel included, accepted and liked as an employee. These are important non tangible aspects of a working environment. The restaurant and coffee shop facilities are good also.

Cons

It is shift work, so start and end times of the working day change over the month. It tends to be earlies then lates in a row but sometimes I would prefer more set working patterns in a job. Although on the plus side the rota is set out well in advance, so you can plan around it. Also holiday requests have been approved without quibble.

Viewing 184 - 186 of 1,049 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Outbound Renewals - really not that bad!

Awful company

Challenging and rewarding role if you enjoy customer service and sales roles

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