Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 90 reviews)); "Fun and friendly colleagues" ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 49 reviews)); "Great team and community in the company" ((in 44 reviews)); "Benefits are good" ((in 40 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management Fire and rehire attitude Many people come and go" ((in 40 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 22 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 8 reviews)); "constant pressure to hit targets" ((in 7 reviews)); "Constant bullying to sell or refer.. Report big profits then insult staff come pay negotiations whilst senior management more than likely rub their hands together taking bonuses." ((in 6 reviews))

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RAC

RAC reviews

4.6

90% would recommend to a friend

(1,048 total reviews)

Dave Hobday

94% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.6 out of 5 stars, based on 1,048 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 24% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

3.0

Feb 6, 2025

SME sales Advisor

Business sales executive

Recommend

CEO approval

Business Outlook

Pros

- 9-5 Monday to friday - High basic salary - Decent commisson (starting from this month for the past few years its been rubbish) - nice working enviroment&people

Cons

- Support from managers no existent. - No trainers (get people who aren't skilled to skill you in the role) - Micromanager - Takes them 12 months to arrange a pay deal - No Progression - Only progression if you are best mates with managers or in a relationship with them

2.0

Jan 30, 2025

.

Customer retention agent

Recommend

CEO approval

Business Outlook

Pros

the people were good and

Cons

too focused on kpis and too much phone time

2.0

Jan 17, 2025

Do not recommend

Personal case manager

Recommend

CEO approval

Business Outlook

Pros

RAC cover for your vehicle as an employee

Cons

The team operates in a disorganized manner with unclear processes. Quality reviews are conducted by an individual who has been with the company for a long time but has only slightly more knowledge of the processes than a newcomer. There is a noticeable culture of gossip and negativity within the team. While I hesitate to generalize, there are instances where behavior feels exclusionary or undermining. This atmosphere appears to contribute to high turnover, as team members leave not due to workload but because of the overall environment.

Viewing 151 - 153 of 1,048 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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