Question 1

Does RAC pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

Question 2

How satisfied are employees working at RAC?

Accepted Answer

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

Question 3

What are the top reviewed jobs at RAC?

Accepted Answer

Patrolman (37), Customer Service Representative (31), Customer Expert (25), Team Manager (23), Patrol Team Manager (20), Customer Service Specialist (18), Manager (17), Roadside Technician (17), Customer Service (15), Apprentice (14), Renewals and Retention Agent (14), Customer Service Advisor (13), Incident Manager (11), Operations Manager (11), Project Manager (10)

Question 4

What are the pros of working at RAC according to real employee reviews?

Accepted Answer

"People are great and really supportive of working as team." ((in 85 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 64 reviews)); "Great team and community in the company" ((in 52 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 46 reviews)); "Benefits are good" ((in 37 reviews))

Question 5

What are the cons of working at RAC according to real employee reviews?

Accepted Answer

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 36 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 10 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 10 reviews)); "lack of communication, long wait times, recovery booking delays" ((in 7 reviews))

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