Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 87 reviews)); "Fun and friendly colleagues" ((in 62 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Great team and community in the company" ((in 44 reviews)); "Benefits are good" ((in 43 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 34 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 21 reviews)); "No career progression" ((in 9 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 6 reviews))

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RAC

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Nov 23, 2023

review overall

Customer expert

Recommend

CEO approval

Business Outlook

Pros

- Good money / overtime pay - Great working environment - work like balance - A great company to work for

Cons

- Poor management - lack of training / script keeps changing / Micromanaged. - Job security 6 months probation

5.0

Nov 23, 2023

RAC

Renewals and retention agent

Recommend

CEO approval

Business Outlook

Pros

-warm welcoming to the job role -great/easy going people to work with -no judgement/pressure when making a mistake whilst starting off -great atmosphere -generous holiday allowance -lovely office and surroundings

Cons

-we can only see 6 weeks of rota in advance

4.0

Nov 23, 2023

recruitment

Customer expert

Recommend

CEO approval

Business Outlook

Pros

sometimes understanding other commitments other than rac

Cons

employment ID screening is not beneficial on teams call as we are unaware of how long it was meant to take (taking a day off was inconvenient when it took 3 minutes) and then we still have to send our documents either way. With the interviews it was just question answer etc without any flow of conversation which made the interview harder and unwelcoming from rac. With holidays pre joining were not confirmed still even once discussed after the interview and employment ID check therefore was poor lack of communication whether it had gone through or not.

Viewing 841 - 843 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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