Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 88 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 62 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 44 reviews)); "Great team and good atmosphere" ((in 44 reviews)); "Benefits are good" ((in 36 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 38 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 10 reviews)); "No career progression" ((in 9 reviews)); "Not the best pension or benefits" ((in 9 reviews))

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RAC

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

1.0

Aug 26, 2022

Looks good on the outside, poor on the inside

Customer solutions specialist

Recommend

CEO approval

Business Outlook

Pros

Free breakdown cover that costs nothing more than £2.50 per week if you pay for it

Cons

Poor working environment High stress Poor facilities Clueless colleagues

RAC Response

We are sorry to hear that your current experience seems not at the standard we would expect. Please ensure that you are raising concerns with your line manager in the first instance.

5.0

Aug 25, 2022

Fast paced

Customer expert

Recommend

CEO approval

Business Outlook

Pros

Great earnings and benefits you get lots of training

Cons

Fast paced. If you don’t like targets it’s not for you

RAC Response

Thankyou for taking the time to review your experience here at RAC. We are fast paced, we focus on delivering vital services to our members and customers, whilst we strive to ensure a fantastic customer experience.

3.0

Aug 24, 2022

good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You meet a lot of lovely customers

Cons

The job is very stressful

Viewing 805 - 807 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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Looks good on the outside, poor on the inside

Fast paced

good

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