Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 84 reviews)); "Fun and friendly colleagues" ((in 66 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 52 reviews)); "Great team and community in the company" ((in 46 reviews)); "Benefits are good" ((in 41 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 41 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 12 reviews)); "pension is not market leading" ((in 9 reviews)); "No career progression" ((in 8 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,052 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,052 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Jun 11, 2024

Onboarding Process

Incident manager

Recommend

CEO approval

Business Outlook

Pros

There is always someone to help if things aren’t running smoothly.

Cons

Sometimes things don’t run smoothly and then you have to contact people to get things done, instead of them being straightforward.

4.0

Jun 4, 2024

Your Mileage May Vary

Regional training consultant

Recommend

CEO approval

Business Outlook

Pros

Decent pay (dependant on Role) Good Holiday allowance Friendly & helpful staff Large amount of centrally located departments for progression

Cons

High workload Poor organisation / efficiency at times Very little opportunity for Remote working

2.0

Jun 4, 2024

Breakdown customer service advisor

Customer specialist

Recommend

CEO approval

Business Outlook

Pros

Easy job, I worked there for 7 years and each day was different to the rest. It’s not a repetitive role. You learn a lot about the patrols that physically go out to customers that have broken down and understand the common fixes which you can help the customer with on the phone, known as a phone fix which you get an extra bonus for each phone fix you do on top of your salary.

Cons

Management isn’t supportive, they don’t care about your well being and will leave you to suffer on your own and deal with things.

Viewing 532 - 534 of 1,052 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

RAC reviews

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Your Mileage May Vary

Breakdown customer service advisor

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