Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 87 reviews)); "Fun and friendly colleagues" ((in 68 reviews)); "Great team and community in the company" ((in 48 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 44 reviews)); "Benefits are good" ((in 41 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 36 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 9 reviews)); "No career progression" ((in 8 reviews)); "constant pressure to hit targets" ((in 8 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,052 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,052 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Jul 30, 2024

Good job/Company

Hr administrator

Recommend

CEO approval

Business Outlook

Pros

Team Work life Balance Benefits

Cons

I had a good experience working here

5.0

Jul 29, 2024

Exceptional growth in dynamic environment

Head of recruitment

Recommend

CEO approval

Business Outlook

Pros

Leadership genuinely values colleague input and encourages career growth, with many opportunities expand outside of core area. High levels of accountability and collaborative thinking to problem solve.

Cons

Fast paced nature can be challenging, but is manageable with right support and resources.

3.0

Jul 24, 2024

Expectations Too High

Legal advisor

Recommend

CEO approval

Business Outlook

Pros

The team are fantastic and supportive and there is a 'tab' put on in the cafe every few weeks so you can pick up a drink and a snack to keep you going

Cons

The expectations are way too high. The marking structure when they listen in to calls covers too much and too many marks are deducted for small things. Very few people pass probation at the 6 month mark for two reasons: A lot of people have already left before they even reach 6 months The expectations and the marking structure If you are always extending probation, it should reach a point of wondering why that is rather than management falling back on "it was even harder when I was on the phones"

Viewing 520 - 522 of 1,052 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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