Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at RAC?

90% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Manager (17) , Roadside Technician (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 84 reviews)); "Fun and friendly colleagues" ((in 68 reviews)); "Great team and good atmosphere" ((in 51 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 45 reviews)); "Benefits are good" ((in 37 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 39 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." ((in 10 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 8 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 7 reviews))

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RAC

RAC reviews

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4.5

90% would recommend to a friend

(1,047 total reviews)

Dave Hobday

94% approve of CEO

86% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

4.3

Work/Life balance

RAC has an employee rating of 4.5 out of 5 stars, based on 1,047 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Aug 31, 2022

Pro-Active Challenging Business

Analyst

Recommend

CEO approval

Business Outlook

Pros

6 free mental health sessions per year Free breakdown membership Good recognition scheme (daily & monthly) Friendly and welcoming

Cons

Demanding but rewarding Some departments are not integrated

1.0

Aug 19, 2022

Terrible place to work

Customer expert

Recommend

CEO approval

Business Outlook

Pros

Good pay On going training Incentives for overtime

Cons

Fast paced A lot of pressure Not much support from managers Some weeks working 6 days in a row Not much room for advancement unless you progress to manager/team leader A lot of pressure to do overtime Not understanding when it comes to sick leave Favour towards certain employees

RAC Response

Ensuring our people have a work life balance is important to us here at RAC. We are sorry to her that your experience seemed to fall below our expectations here. All the best with your career in the future.

5.0

Jul 24, 2022

Amazing experience.

Administrative

Recommend

CEO approval

Business Outlook

Pros

It’s a fast paced, challenging business but with the warmth of a family run business. I wanted to be able to say I did my best work here, and I certainly did that. My experience at the RAC made me more marketable than I ever thought I was capable of. Thank you.

Cons

The fast pace is not for everyone, but it helped me grow beyond my own belief.

Viewing 49 - 51 of 1,047 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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