90% would recommend to a friend
Dave Hobday
94% approve of CEO
86% positive business outlook
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Users say... "People are great and really supportive of working as team." "Fun and friendly colleagues" "Great team and community in the company" "Good pay and they are understaffed so there is always overtime" "Benefits are good"
Users say... "Poor management, will let agency go with little to no notice if call volume is lower than anticipated" "Long hours sometimes but you get used to it and it’s not half as bad as you think" "High pressure applied to step down from current role purely to save costs" "Unrealistic expectations on working hours, employees in support functions are not considered of value to the business, unethical behaviours from exec and senior management, manual processing, poor technology set up which causes daily problems, bullying and blame culture, behind market pay, extremely poor pension scheme which is not explained to new starters so caught by surprise once joined." "lack of communication, long wait times, recovery booking delays"