Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 88 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 49 reviews)); "Great team and community in the company" ((in 42 reviews)); "Benefits are good" ((in 40 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 38 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "pension is not market leading" ((in 8 reviews)); "constant pressure to hit targets" ((in 8 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 7 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

1K reviews

5.0

May 2, 2025

Unparalleled career progression opportunities

Customer service expert

Recommend

CEO approval

Business Outlook

Pros

- Welcoming + friendly team - Very supportive during the training stages and after - Various career development opportunities - Regular recognition and prizes for high achievers and hitting goals - Delicious food served at the on-site canteen - Call conversation guidance made very clear and logically explained - No pressure to achieve targets - constant support given when needed or requested - No micro-management here which may have been experienced in other companies - Lots of celebratory events every few weeks - Paid breaks

Cons

- Nothing out of the ordinary

3.0

May 1, 2025

okay

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

good pay friendly and helpful staff members good support available training was fun

Cons

6 day weeks every other week no remote work would be nice to have option at least once or twice a week as commute is quite far

RAC Response

1y

Thank you for sharing your feedback. We’re genuinely sorry to hear that you felt your work-life balance wasn’t where it should be. Creating a sustainable, flexible working culture is something we take seriously and we’re actively working on new ways to better support our people - from flexible hours to wellbeing initiatives. Your comments will be shared with our leadership team as we continue to improve in this area.

5.0

May 1, 2025

Fast moving, dynamic place with lots of opportunities for growth and freedom to try new things

Director

Recommend

CEO approval

Business Outlook

Pros

- High appetite for trying out new things with potential for improvements - Highly collaborative and supportive environment - Every idea counts; people are receptive to feedback and open-minded about suggestions to improve

Cons

- At times it can feel hectic, but it's an unavoidable consequence of constant desire to do things in a different / better way

Viewing 397 - 399 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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Unparalleled career progression opportunities

okay

Fast moving, dynamic place with lots of opportunities for growth and freedom to try new things

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