Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 85 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 65 reviews)); "Great team and community in the company" ((in 46 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 44 reviews)); "Great teamworking ethos and culture" ((in 37 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 37 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 19 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 9 reviews)); "pension is not market leading" ((in 8 reviews)); "Clear and direct communication helps create a performance culture but again might not suit all personality types" ((in 8 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,051 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

RAC has an employee rating of 4.5 out of 5 stars, based on 1,051 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Sep 26, 2025

Good work environment

Smr advisor

Recommend

CEO approval

Business Outlook

Pros

good facilities and a nice work environment

Cons

No hybrid flexibility offered which would improve work / life balance

RAC Response

9mo

Thanks for your feedback, we’re glad to hear you’re enjoying the work environment. We understand that hybrid flexibility is important for work-life balance. While some roles require an on-site presence, we’re always reviewing how we work and exploring ways to offer more flexibility where possible. Your input helps shape those conversations. Thanks again for being part of the team.

5.0

Sep 25, 2025

rac

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

fast, reliable. understanding, good service, quick fix roadside

Cons

lack of communication, long wait times, recovery booking delays

RAC Response

9mo

Thank you for taking the time to leave a review. We really appreciate your long-term commitment to RAC and your feedback. We noticed that some of the points mentioned such as “quick fix roadside” and “recovery booking delays” sound more like customer service experiences rather than internal employee perspectives. If this review was intended to reflect your time working with us, we’d love to hear more about your role, team dynamics, and what your day-to-day experience has been like. That kind of insight helps us improve the working environment for all colleagues. If this was meant to reflect a customer experience, we’d be happy to pass it along to the relevant team to ensure it’s addressed appropriately.

4.0

Sep 24, 2025

RAC = Company of opportunity and exposure

Team leader

Recommend

CEO approval

Business Outlook

Pros

One of the best things about this job is the opportunity for career growth—there’s a clear path for progression, and I’ve personally experienced it. The team is incredibly supportive, making work feel more like being part of a family. Every day is different, which keeps things interesting and exciting. There’s also a huge sense of satisfaction in helping people at some of their most stressful moments. On top of that, the role has really helped me develop valuable leadership, communication, and problem-solving skills that will stay with me for life.

Cons

Like any job, there are a few challenges. It can be very fast-paced and demanding, especially during busy periods. Staying calm under pressure takes time to master, and it can feel overwhelming at first. Shifts can also be long or fall outside the usual 9–5, which requires some adjustment. That said, the positives far outweigh the negatives, and each challenge has helped me grow into a stronger leader.

RAC Response

9mo

Thank you so much for sharing your journey with us. It’s fantastic to hear how your role has supported your growth into leadership and helped you build such valuable skills. We’re proud to have team members like you who find purpose in helping others and thrive in a dynamic environment. Your feedback on the challenges is also appreciated. Thanks again for being part of the RAC team!

Viewing 394 - 396 of 1,051 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

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