Does RAC pay their employees well?

According to anonymously submitted Glassdoor reviews, RAC employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at RAC. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at RAC?

89% of RAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RAC 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at RAC?

Patrolman (37) , Customer Service Representative (31) , Customer Expert (25) , Team Manager (23) , Patrol Team Manager (20) , Customer Service Specialist (18) , Roadside Technician (18) , Manager (17) , Customer Service (15) , Apprentice (14) , Renewals and Retention Agent (14) , Customer Service Advisor (13) , Incident Manager (11) , Operations Manager (11) , Project Manager (10)

What are the pros of working at RAC according to real employee reviews?

"People are great and really supportive of working as team." ((in 88 reviews)); "Colleagues are great and the workplace is relaxed not stressful." ((in 62 reviews)); "Good pay and they are understaffed so there is always overtime" ((in 44 reviews)); "Great team and good atmosphere" ((in 44 reviews)); "Benefits are good" ((in 36 reviews))

What are the cons of working at RAC according to real employee reviews?

"Poor management, will let agency go with little to no notice if call volume is lower than anticipated" ((in 38 reviews)); "Long hours sometimes but you get used to it and it’s not half as bad as you think" ((in 20 reviews)); "High pressure applied to step down from current role purely to save costs" ((in 10 reviews)); "No career progression" ((in 9 reviews)); "Not the best pension or benefits" ((in 9 reviews))

RAC reviews

4.5

89% would recommend to a friend

(1,050 total reviews)

Dave Hobday

93% approve of CEO

84% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

4.3

Career opportunities

RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

3.0

May 21, 2025

Fair Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good Bonus Structure compared to other company's in a call centre Good Online portals for wages / Benefits Benefits offered are better than other companies Good company Values RAC as a brand good to work for, good coms that are shared with what's going on. Willingness to Share the success as a company Help when needed is offered

Cons

Negative focus in meetings - don't focus on the success / positive No Further Training Development Opportunities limited Internal hiring process Workload high with Unrealistic deadlines Equipment - Laptop are to small for job (RAM) Suggestions for how to improve the business ignored Some Aspects (not all) Jealous environment culture

1.0

May 20, 2025

Strict

Customer expert

Recommend

CEO approval

Business Outlook

Pros

There was no pros about this job

Cons

Management doesn't care Timed for everything you do Constantly micro managed

RAC Response

1y

Thanks for taking the time to complete a review, I am sorry to hear how you are feeling. We’re committed to creating a workplace where everyone feels included, respected and valued. I would encourage you to reach out to your line manager, a member of the management team or the People (HR) team to see how we can support you. Your feedback is helpful so we want to ensure we address any issues as they arise.

5.0

May 20, 2025

Outstanding company to work for

Hseq manager

Recommend

CEO approval

Business Outlook

Pros

Really to many to list, but top of the list is people i work with

Cons

Sometimes there are internal politics which places barriers that make some work harder

Viewing 328 - 330 of 1,050 Reviews

Jobs at RAC

Assistant Chief Maintenance Engineer - Olive Branch, MS Campus

RAC

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