QA reviews

Hi there - thanks for your review. I am very pleased that you like the team you work in and the facilities. Regarding your point regarding milestones, hopefully I have interpreted your review correctly and you are referring to apprenticeship learner milestones - and that these milestones refer to the key achievements apprentices need to hit to progress through their programme. If this is correct and I have understood correctly then by their very nature the learner and that learner's milestones are intrinsically linked. We are not trying to put the milestone ahead of the learner but using the concept of a milestone to ensure that our learners remain happy and on programme. We encourage and focus our delivery staff on supporting learners to hit the key milestones of their programme in a timely way. I can't apologise to you for doing this because we do it so that our learners stand the absolute best chance of smashing it on their apprenticeship. We know that learners have a far greater chance of falling behind and then not completing their learning programme if milestones are not hit in a timely manner. This would be a terrible outcome for the learner, their employer and not a sensible use of apprenticeship funds. However, we also know that there are always exceptions to this rule - learners that are having a difficult time at home who cannot commit to the programme any longer for example. In this case, pushing them through milestones despite their challenges would not be right. I encourage you to speak to your manager (or your manager's manager) if you feel that you are being asked to priroitise your learners progress incorrectly or you can contact me directly on the phone or via email (my number is on the internal directory) and I would be very happy to help to get any issue resolved together.