QA reviews

3.2

50% would recommend to a friend

(953 total reviews)
avatar

Josh Hubbert

53% approve of CEO

37% positive business outlook

QA has an employee rating of 3.2 out of 5 stars, based on 953 company reviews on Glassdoor which indicates that most employees have a good working experience there. The QA employee rating is in line with the average (within 1 standard deviation) for employers within the Educación industry (3.7 stars).

Reviews by job title

953 reviews
3.0
Jan 17, 2019

Software Consultant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible working, learnt a lot of new tech while deployed.

Cons

Lack of communication from HR.

avatar
QA Response
7y
Thank you for your review. 3 stars shows we definitely have areas we could improve on. I have some good news on the HR comms front. We are currently working with the HR team on a really exciting project – looking at how we onboard and communicate to our staff. I appreciate that now you have left this will not directly impact you but we are looking at ways we can improve things for our employees and responding to feedback we are given for areas of improvement. If you have any specific examples you would be willing to share with me then I would be very grateful to you for sharing them – I can be reached on mary.sansom@qa.com
1.0
Jan 11, 2019
Recommend
CEO approval
Business Outlook

Pros

You don't need any Computer Science experience to be an IT Consultant for QA, they'll hire anyone!

Cons

You can be relocated anywhere in the country at short notice Your pay rises are not related to performance, so even if you take extra work and responsibilities you get paid same as those who just do the bare minimum. Your training may or may not be related or usefult in your work You will be trainined on basics of programming, even if you have a masters in CS and it's obviously a waste of time You will be asked to pay £12,000 if you decide to leave in the first 2 years You will be told you wil be a Software Developer, use Big Data, AWS etc. but end up doing IT Support work most of the time

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QA Response
7y
I appreciate you taking the time to write this review. It is clear that I have an issue that I am determined to sort so that no one else feels so negatively about the QA business. Some of the specific points you have raised in this review indicate to me that our communication to you has been poor. Your expectations have not been properly set around the role you have signed up for and there is nothing more disappointing or upsetting than having your expectations not met. You are right about the possible need to relocate with our roles, the level-related pay and the £12k cost if you leave before 2 years – all of these things are elements that we should have made very very clear to you at the start and they are detailed in the contract. The role isnt for everyone, but we find that for most of our graduates the model really works because they get a first step on the career ladder, 1st class training in niche technology stacks that employers really want and the opportunity to apply these new skills on interesting and exciting client projects in some of the leading businesses across the UK. However, if you weren’t aware of these elements beforehand then I can see why it would concern you. Your review indicates that you still work for QA, as such I really urge you to get in touch with me directly on some of the points you have made. I want to ensure that the issues you highlighted in this review are resolved. You can reach me on stuart.martin@qa.com
1.0
Jan 10, 2019

Joke of a company!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Operation team and some of the Recruiters.

Cons

Where do I start.. The worst company I have ever worked for. If you want a recruitment job don’t bother, nothing more than a call centre. If you are considering joining as a grad, don’t bother you are just pound signs to them, they will get rid of you whenever they please and will tell you ‘you’re not good enough’ - Management favour some perm staff, allowing bullying and intimidation. Causing staff to feel like management is unapproachable. - Made to feel bad if you need time off for important appointments or holidays, yet ‘favourites’ are allowed to leave early and start later to go to hair appointments and collect shopping packages. - Complaints are dismissed and covered up to make sure the truth about management does not come out. - Senior members of staff fall asleep at their desk, STINK of alcohol and try to embarrass staff. - NO PROGRESSION, do not let them trick you in thinking you will progress. You won’t. Salary is ridiculous compared to other roles doing less elsewhere. - You are made to feel bad or that you have a problem if you ask to talk about bullying. - ‘Free beer Fridays’ more like allow staff to drink vodka/rum/whisky in a classroom with ‘selected’ favoured grads and others are limited to beers, put into a corner. - School ground environment There has been a number of bad reviews written online about QA Consulting, I have first-hand witnessed management cover them up by forcing staff to write good reviews to take bad ones down the list, I have heard management tell directors etc in the business that the complaints are lies or that the person writing it has a personal problem with the company, when in fact QA Consulting need to take reviews on board and stop pretending they aren’t true. GRADUATES – Don’t insult yourself by starting at QAConsulting. We get told to avoid the truth to sell you a brilliant scheme.

avatar
QA Response
7y
The points you have made in your review about some members of management are naturally of great concern to me and I have launched an internal investigation into the recruitment practises in the Salford office to understand what we can do to improve. I will not tolerate bullying, intimidation or insobriety in the workplace and no one that works for us should have to experience any of these things. I want to apologise for the fact you are so unhappy at QA, whilst it may be little consolation to you at the moment, I wanted to let you know that the issues you have described here are not systemic across the QA business. We run regular staff surveys across our offices and I examine the feedback across these surveys – they tell me that staff morale within the consulting division is on the rise. This data leads me to believe that what you are experiencing is a confined issue and my investigation is intended to resolve this. The other element of your review that I want to address is the points you make in relation to the role itself. You describe the role as having a ‘call centre’ like element to it and express your dissatisfaction in what you were asked to do as part of the role. My feeling on this is that perhaps the type of role is not quite right for you. I say this because I started my own career in this exact same environment and have run transactional sales teams at QA for over 10 years and whilst I know it is not a good fit for everyone, I also know that for others the transactional sales environment can be a very fun and dynamic one. Our internal recruiter roles are target-driven and they do require direct telesales work as part of it. Ultimately, the whole purpose of this is that we are working hard to find great potential talent and we are then investing significantly in their development and creating great outcomes for the vast majority we employ. The process itself is a legitimate means to a positive outcome for individuals who would otherwise not be aware of our opportunities. I asked to see the job description for our recruiter role after being alerted to this review and it does make these elements of the role very clear. However, it may be that a) you did not come through the standard recruitment channels or b) found that this role was not something you wanted having given it a go.
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