QA reviews

3.3

53% would recommend to a friend

(949 total reviews)
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Josh Hubbert

62% approve of CEO

41% positive business outlook

QA has an employee rating of 3.3 out of 5 stars, based on 949 company reviews on Glassdoor which indicates that most employees have a good working experience there. The QA employee rating is in line with the average (within 1 standard deviation) for employers within the Educación industry (3.7 stars).

Reviews by job title

949 reviews
3.0
May 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is OK but that's when you start, most years there is some reason or other why there is no inflation rise, so you fall behind over time. You can claim 3 days free training a year but if the course is 5 days you might or might not be in luck.

Cons

There is no bonus and most years there is no rise, when there is you are told not to tell anyone else, so very little transparency, and does not lead to a great team ethos. Back in the 90/00's QA was a byword for excellent training and facilities, these days owned by VC it's about maximising profit regardless. Company makes lots of money but it's never enough. If you want to work somewhere your loyalty is rewarded then look elsewhere. There is no compensation when working from home, no contribution to heating, broadband, electricity nothing, they say you are saving on commuting costs.

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QA Response
11mo
Thank you for taking the time to share your thoughts. We’re glad to hear you appreciated the initial pay and training opportunities, and we understand your concerns about long-term compensation, transparency, and the sense of team connection. We know that consistency in pay progression, recognition, and open communication are key to employee satisfaction. While business decisions are influenced by many factors, we acknowledge that perception and clarity around those decisions are equally important. Your comments about transparency and the impact on team morale are being taken seriously. We also appreciate your feedback about remote working conditions. As the nature of work continues to evolve, we are actively reviewing our approach to ensure it's both fair and supportive, including how we recognize and address the needs of our remote workforce. Your final point is well taken—our people are our most important asset. While commercial performance is necessary for sustainability, it should never come at the cost of employee wellbeing and engagement. We are reflecting on how we can better balance these priorities and reinforce a culture where loyalty and contribution are truly valued. Thank you again for your honesty, and we wish you continued success in your career.
2.0
May 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Colleagues are very nice. The company has a lot of potential.

Cons

The leadership do not provide a strategy to guide you in building the business. The leadership get you to charge the client for higher level services when the customer needs a lower level of service. This continued after raising this as an issue. To quote one leader, "More money, money, money!". There are few prospects to grow and career goals are not listened to. The job description does not match the job, especially job location. I was told I would be working in a totally different part of the country from where I mostly worked. It is not an organisation that looks to continuously improve or learn lessons, it is purely a sales company that does not care about quality.

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QA Response
1y
Thank you for taking the time to share your experience. We're glad to hear you found your colleagues supportive, our people are truly our greatest strength and we strive to create an environment with this at the core. We’re genuinely sorry to hear about the concerns you raised. Feedback like yours is vital in helping us reflect and improve, and we take it seriously. In particular, we’re sorry to learn you felt a lack of clarity around strategic direction and mismatches between job expectations and reality. Concerns about sales practices and career progression are equally important, and we’re committed to ensuring everyone feels heard and supported in their development. I would really appreciate the opportunity to understand more about your experience so we can continue the conversation in more detail and work towards better outcomes. Please reach out to Alicia, Director of Talent & Development directly for a confidential conversation. Thank you again for your feedback - your voice matters, and we are committed to doing better.
4.0
May 1, 2025

Good environment

Recommend
CEO approval
Business Outlook

Pros

Great office environment, clear targets, and support from managers when needed.

Cons

Could offer more training opportunities and better course discounts,

Viewing 73 - 75 of 949 Reviews

Glassdoor has 1,045 QA reviews submitted anonymously by QA employees. Read employee reviews and ratings on Glassdoor to decide if QA is right for you.