QA reviews

3.2

50% would recommend to a friend

(953 total reviews)
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Josh Hubbert

53% approve of CEO

37% positive business outlook

QA has an employee rating of 3.2 out of 5 stars, based on 953 company reviews on Glassdoor which indicates that most employees have a good working experience there. The QA employee rating is in line with the average (within 1 standard deviation) for employers within the Educación industry (3.7 stars).

Reviews by job title

953 reviews
3.0
Mar 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Good opportunities available. Good training Good office environment in the training center

Cons

No say in where you end up Poor communication

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QA Response
6y
Hello, I believe you have posted this review to the wrong company page. We are located in Austin, TX and do not currently nor have we ever had any any full-time IT consultant employees in the UK on staff or contract. Please consider removing your review and posting to the correct company page.
1.0
Mar 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Free coffee, good office location, paid travel in advance

Cons

Badly run business Only get ahead if you’re a yes man. If you have your own opinion this isn’t the place for you. Sycophant robots forever inflating the already bulging egos of so called management in order to win approval. Ridiculous targets - was told targets would be froze for months and then was to be told they are going up weeks later. Terrible commission - if you get close to your ridiculous target. Who caps commission for sales staff? Internal communication is very poor - apparent processes that have been in place but not communicated to all offices. It’s always a “this is how we always do it” thats the tag line you’ll get the first time you hear about a new process that’s been in place for months.

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QA Response
7y
Hi there. I am sorry that you are unhappy at QA. I understand that it isn't always easy to speak to people directly when you have issues but I would be very keen to speak further. You can contact me in complete confidence to have a discussion (mary.sansom@qa.com). The purpose of offering certain staff commission is to incentivise them so if your scheme is not doing this for you then sales management will want to know this so they can fix it. Re: Internal comms. This is absolutely my area of responsibility so I have personally failed you if you feel that the internal communications is poor. I am very keen to be able to discuss any ideas you have to inform changes to the way we do things. You will hopefully have noticed that we are trying to do more to communicate to staff about the management of the business. We have introduced new management video updates, a improved monthly staff magazine and regular all staff webexes. These updates arent mandatory for staff to watch/participate in but I encourage you to engage in them as they are intended to help to communicate key updates to staff. New processes (and the reasons for bringing them in) tend to be explained in these updates before they are rolled out. If there are processes or ways of doing things that you are being asked to follow that you feel are wrong, then again, I encourage you to speak up and discuss it with your manager. If there are simpler ways of doing things that help our staff and still deliver the best outcome for our learners then we definitely want to hear them.
1.0
Feb 28, 2019
Recommend
CEO approval
Business Outlook

Pros

- It is a great environment to learn as you are surrounded by fresh graduates like yourself and no doubt will make some good friends. - Some of the course is great and learning new technology can be fun at times. - Some trainers are great and genuinely care about your success. - Its good that they provide you with an apartment in media city or you can choose to get £650 every month if you live in your own accommodation. - People you will meet throughout your training are generally pretty chill.

Cons

- Some courses are bad as trainers were forced to teach technologies they weren't properly familiar with. One course was absolutely useless and felt like a complete waste of time, we were basically teaching ourselves the material (which was useless of course). - Towards the final weeks of training, several people are released based on assessments. We were not told it would have such serious consequences. In our group, 25% of trainees got released at this point (the lucky few) but ofc they weren't released they "left" due to a technicality. Same release ritual seemed to have taken place to the group previous but I'm unsure of the %. - We were straight up lied to at the assessment day, eg they said the period on the bench (time without a client) would be no more than a couple of weeks. Fast forward 13 weeks and I kid you not my backside is sore from all the bench time. They also mentioned salary raise after a year in the assessment day. There was no mention of this anywhere during the training. They also forget to mention that you will still have to interview for clients because there are so little of them ad so many of you. - After training finished, there was little communication from QA and when asked about clients the response was always "we have a few opportunities coming up", after all the foreplay no one came. All this while other trainees who were from other companies like Rakspace got clients straight away with a higher salary. Also within a month all the 25% that "left" already had higher paying jobs. -From our group about 25% got clients, they might have found QA alright but the other 75% certainly did not. We wasted 3 months after training waiting for a phone call that never came (you can leave but it would cost you £12,000). I don't blame the recruiters for lying because their salary is based on how many people they hire, I also don't blame the people responsible for the trainees because they might just be doing their job and if clients aren't coming then they aren't coming. But I am a bit disappointed they weren't transparent about things. -Finally, the structure of this company is very suspect. Feels like a legal scam. The recruiters recruit recruit recruit, so you have more trainees than clients and the trainee managers are left to deal with the trainees. I suspect working at any level that's not towards the very top is disheartening and unsatisfying at this company.

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QA Response
7y
It is so disappointing that your experience with us has not been what you wanted or expected. Clearly there are aspects of our communication that have real room for improvement and this has not gone unnoticed. We are making significant investments in the operational running of our business, and have recently appointed a new Chief Operating Officer to oversee these changes and investments. We are focussed and determined – we know that our efforts need to quickly improve the experience of our recruitment and Academy experience for our Consultants. There are a few points you have raised, for instance the time you spent on the bench, that are unfortunately not always in our control. Client start dates can be impacted by a number of things such as projects falling through. If this happens we do try and get consultants placed as quickly as possible but are conscious to make sure that is an opportunity that is well suited to each individual consultant. We would never knowingly over populate our programmes this doesn’t make sense for anyone and we care hugely about the welfare of our Consultants at every stage of their journey. Our training is something we are continuously developing and improving; making sure all our Consultants are equipped with the skills they need to get off to a great start on client-site. I regret that some of your positive experiences were offset with frustrations around parts of your training. I will look into your comments specifically and ensure that we address them quickly for the benefit of future cohorts. We also want to ensure all Graduates understand what is expected of them when it comes to assessments and pass marks. I would be keen to understand what module this was so we can ensure this is investigated. It would be great if you can get in touch with me at stuart.martin@qa.com. I would welcome the feedback and the opportunity to better the experience of those who come through our Academy.
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