QA reviews

Firstly, thank you for taking the time to share your feedback with us and I am sorry that you have left the business having had a negative experience. It is true that we have made changes to the way our Apprenticeships team operates. We made a multi-million pound investment in this function last year. We now have new tech systems to support more effective learning, new processes to improve the learner experience and new ways of working together too. These new ways of working have meant changing what we’ve become used to, which understandably can be challenging. Change takes time. But we are confident that it was necessary and in the best interest of our learners and client. We are also conscious that the current situation has made it even more challenging to adapt to these existing changes. Like every other business around the world, the current pandemic has forced us to review the size and scale of our business. This has of course impacted staff and we have implemented a number of initiatives to support employees during this time. For example the introduction of our employee partner forum which is intended to give everyone a voice and ensure there is board-level focus on direct staff-issues. We also introduced a number of wellbeing initiatives to make sure staff and line managers were supported during this time. I am sorry that you have not felt that that these have been effective for you on this occasion. We must reflect on this and learn from your feedback.