Pros
Came to work 13 years ago for Publix because the work environment for a retail pharmacy was superb. There were great benefits, great bonuses, and support hours were appropriate for allowing pharmacy technician assistance. Business grew because the associates were there and had the time to provide excellent patient and customer service care. The work environment has now deteriorated horriby as this corporation has become more obsessed with only the financial end of pharmacy.
Cons
Pharmacists are RBU (retail business units) by the strategy map. Pharmacists are expected to fill prescriptions within 15 minutes regardless of safety. Support hours have been cut to 70% of what was being allotted even 5 years ago even though prescription volume has doubled. This lack of support staff and addition of multiple tasks, programs, retroactive financial and work goals, drive throughs, and daily reports on lack of performance has led to an impossible, dangerous, stressful work environment. Publix's pharmacy philosophy previously was to do things the Publix way and within the Publix culture. Now, corporate executives state that "we are still better than Walgreens, CVS, and Wal-mart." This philosophy is contrary to the previous belief of allowing health care professionals to shine while emphasizing dedication to improving our local communities.
