Providence reviews

3.5

62% would recommend to a friend

(6,521 total reviews)
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Erik Wexler

49% approve of CEO

47% positive business outlook

Providence has an employee rating of 3.5 out of 5 stars, based on 6,521 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Providence employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

7K reviews
1.0
Dec 9, 2016

Providence holds the REAL power

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I cannot imagine a career more fulfilling than being a family physician. I loved my career. I trained at Swedish and worked for the organization for 20 years. Providence aligned with Swedish January 1, 2013 and from that day forward held the real power. I learned of that power the hard way. I am a popular and well respected physician who became seriously ill. The organization is a non-profit with a faith based status. A church with a mission. This means they are exempt from paying taxes and from all federal and state oversight. They are also self-insured. When I became seriously ill they offered us one insurance plan which was administered by a third-party that they had financial interest in. My diagnosis and treatment were substantially delayed because they provide health insurance to their employees that can violate the standard of care due to this lack of oversight. I endured 2 separate federally mandated external appeals for health services. I won both appeals because their violations were obvious but it was too little too late. The organization put a cap on my medical leave and terminated me without knowing details of my diagnosis or prognosis only that it was uncertain when the cap time arrived. When I learned that I was going to be terminated I requested a payout of my remaining sick and vacation hours which was declined. I requested the opportunity to write a letter to my patients which they consider THEIR patients to ease their transition and reassure them after 17 years together. I offered to donate my time to extend a 15 minute opportunity to my patients and their families to help with this transition and have closure. I did not want my patients to feel abandoned. I felt this was especially important for the most vulnerable like the elderly, disabled, mentally ill, and the children. I was informed by HR that these requests could not be accommodated. The organization failed in their duty to inform those patients of this substantial change in their health care for 5 months and 28 days. Furthermore, the letter they did send was dishonest. This delay matters because there were patients who delayed seeking treatment because they were awaiting my return. I know for a fact that there are patients that felt abandoned by me when I did everything I could to try to prevent that feeling.

Cons

My journey through illness as a seriously ill physician employed by Swedish medical group under the affiliation of Providence Health Services was a true nightmare. HR, leadership, and third-party vendors stonewalled me. My amazing physicians attempted to go to bat for me but were told to stay out of it. I tried to file grievances and sent requests for help and information to the identified leaders that I was told to report to. Radio silence is their method of retaliation, discrimination and harassment. They are a non-profit organization (with an $8 billion bank roll) so despite reaching for help from The USDOL, EBSA, and The Washington State Insurance commissioner, I got nowhere. They are completely exempt. The advocate at the USDOL explained she has been bringing violations to their attention for 10 years and is met with a group of attorneys who she states will puff up their chests and tell her to go pound sand.

3.0
Apr 28, 2016
Recommend
CEO approval
Business Outlook

Pros

Good work/life balance. Good benefits. Clear mission and values. Good pay for the area (though perhaps not so much for other locations).

Cons

I had an opportunity to have a one-on-one phone conversation with the CIO, and he told me very clearly: unless I move to Orangewood, then I have no technical career opportunities with this company. The IT operation is hyper centralized. This was done as an overreaction to the decentralized way that each site used to operate. Centralization of things like the EMR was a very good thing (or at least a good idea, if not hastily and aggressively implemented), but they went overboard. Along with the EMR they also centralized as much of the rest of the IT infrastructure as they could, including the career opportunities. These days, if you don't live in Orangewood, CA then you don't have a shot at the higher end IT jobs. All the remote sites offer are basic grunt work IT jobs. Even then, a lot of the career employees were laid off and their jobs handed to contractors like Gordian Dynamics. What's worse is that the central teams show no respect for the IT techs at the remote sites. We're treated with a lot of disrespect and as if we know nothing. That pretty closely sums up the state of the IT culture at Saint Joseph: the central teams think that remote sites are full of idiots, and the remote sites think that the central team is full of jerks. Whether they are overworked, understaffed, or just plain slow and stupid, the central teams move at a snails pace and don't support the remote sites very well. The hyper centralization puts remote sites in a position where they are entirely dependent on the central teams to deploy configurations or run reports in order for us to do our jobs, but it takes months for them to do anything. This leads remote site techs to come up with cheap hacks and workarounds. Many settings that would be best deployed via Group Policy or SCCM are instead configured locally because it's just easier than dealing with the central team attitude, and we at least have the ability to manage it ourselves. The CIO wants to lead a company like Apple or Facebook. He's lost sight of the fact that he's ultimately an IT manager, not an innovative software company CEO; but he's running IT in that manner. He's also a bit too much of a politician (like, he seems accustomed to lying). Being on-call in IT is legally dubious, because you don't get on-call pay while you're on-call; you only get paid if you actually get called in. Management claims that this is legal because being on-call is "non restrictive". We're told that we don't have to respond when getting paged while on-call. That's an outright lie. If we're on-call and get paged but don't respond then we will be in trouble. At the end of the day, my position is just a job, not a career. I'm better off looking elsewhere to develop myself.

2.0
Mar 30, 2016

Core Leader

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Providence has an excellent set of core values. Respect, Compassion, Excellence, Justice and Stewardship. They are on the cutting edge of many technology, research and program development initiatives. They are not afraid to bring in talent from other industries to help address organizational deficiencies.

Cons

The leadership structure of this organization is in chaos. They are such a highly-matrix organization that there is no clear understanding of who does what both locally and at the System level. They need to take a step back and look at ballooning leadership roles before making any more acquisitions and alliances. Quality patient care is taking a backseat to empire building. Too many chiefs… Also, core values are used whimsically and not applied uniformly.

Viewing 160 - 162 of 6,521 Reviews

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