Extremely disappointed with my work experience with Pirch.
Pros
The "idea" of what they want to bring to the retail customer experience is wonderful. The showrooms are beyond anything else available in the plumbing, appliance and outdoor cooking arenas. Visual stimulating and definitely inspiration for the consumer.
Cons
To design a forum where the paramount goal is to provide the ultimate purchasing experience requires an infrastructure based on policies, procedures and outstanding management. It is my observation from years in the home design industry, that Pirch is growing too quickly and does not have the required leadership needed for a successful start up. It is easily discovered that this company was developed for fast growth via its equity partners and is positioned for future sale. They invest revenues in new showrooms rather then in finding the right people to support its growth and as a result lacks a strong management team, nationally and locally. They have a bad track record with previous showrooms experiencing major issues with staff and I was personally bullied, verbally abused and not supported in any way, even by HR. Where its manifesto of Joy sucks you in, the reality that it's seems to be reserved for marketing purposes only was quickly revealed. Making sure an order is done properly and it selections are right for the customer is sacrificed to generate sales volume. I believe in business ethics, that a company is only as good as its employees and that if you want a strong company to stand the test of time, then build it responsibly and take the time to hire the right people. I believed in their mission and was so disappointed that it truly wasn't that important internally. Certainly a perfect example of "all that glitters is not gold".
