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      OpenTable

      Part of Booking Holdings

      Engaged Employer

      OpenTable reviews

      4.1

      77% would recommend to a friend

      (671 total reviews)
      avatar

      Debby Soo

      79% approve of CEO

      76% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      4.1

      Compensation and benefits

      3.8

      Senior management

      3.8

      Career opportunities

      OpenTable has an employee rating of 4.1 out of 5 stars, based on 671 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      671 reviews
      1.0
      Jan 1, 2019

      For foodie only

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are free snacks, fruits, tea/coffee and drinks. Lots of fun and company dinner to boost morale.

      Cons

      Lack of career development. Not easy to move around.

      5.0
      Apr 5, 2017

      Great so far!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture here is very collaborative and mission driven. It feels like everyone is bought into the vision of the company, which makes it easy to come into work everyday and move the needle. This, to me, is evidenced by the tenure of much of the management and the quality of work that is done in many departments, especially product and engineering. Recently, the company has put a huge focus on culture and employee performance, which has been a breathe of fresh air to know that good work equates to career growth and rewards.

      Cons

      For a company that focuses on food and dining, some more perks to that end would feel more appropriate (but I guess not necessary). I would have more here but the company has been proactive about addressing issues and mine have been.

      avatar
      OpenTable Response
      9y
      Thank you for taking the time to leave a review. We do our best to cultivate a collaborative environment to allow our employees to thrive and are happy to hear this. We appreciate the feedback on our perks and will take that into consideration. Thanks!
      3.0
      Mar 30, 2017

      Clunky and disorganized but well intended

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Playful environment, good people, a true sense of comradery, attractive and modern office space, nice kitchen and lounge area. Good benefits and PTO program. I feel more valued here than I have at any other call center I've worked at and certainly more at my last job. There is minimal push to hit prefixed stats, so it's quality before quantity, which is refreshing.

      Cons

      Grossly underpaid for the level of technical expertise and vast and varied system knowledge required. The "top down" management style creates more problems than it can solve. Departments do not seem to be educated on what the others departments do. Some departments have no appreciation for the people (ie, look down upon) on the front line at the call center. Certain programs are just broken and need a make over. Only a couple of supervisors have experience with OpenTable, thus leaving the rest unable to support and up-train their team adequately. Likewise, training is provided by a good guy, but who has minimal exposure and experience with the products. The opportunities to excel in new endeavors or roles seem shrouded at best.

      avatar
      OpenTable Response
      9y
      Your candor is invaluable to our growth and I appreciate your feedback. As we continue growing our Denver contact center, we aim to refine and improve our training programs to be as effective as possible. Thank you for taking the time to share your thoughts with us.
      Viewing 64 - 66 of 671 Reviews
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      Glassdoor has 722 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.