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      Omni Hotels

      Engaged Employer

      Omni Hotels reviews

      4.1

      79% would recommend to a friend

      (3,932 total reviews)
      avatar

      Kurt Alexander

      85% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      Omni Hotels has an employee rating of 4.1 out of 5 stars, based on 3,932 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Omni Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      4K reviews
      4.0
      Mar 26, 2026

      Front Office Team Feedback

      Front office supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The property offers excellent amenities that enhance the overall guest experience. The HR team is approachable and supportive, contributing to a positive work environment. There are great transfer opportunities available for career growth within the organization. The guest recognition survey is a great tool for acknowledging exceptional service, and front desk management is consistently supportive and engaged.

      Cons

      Multiple agents have reported that they did not receive or received little training before actually working a full shift independently. The week-to-week scheduling structure makes it challenging to plan personal appointments and errands, as schedules are not provided far enough in advance. Group resumes do not clearly highlighted key details and important notes relevant to the front office team. A lot of pressure on the front desk for group arrivals and in house guests when important information is delayed to the team.

      Viewing 37 - 39 of 3,932 Reviews
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      ReviewsOmni Hotels reviews

      Glassdoor has 4,123 Omni Hotels reviews submitted anonymously by Omni Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Omni Hotels is right for you.