Oh boy. Here's the thing, for some reason Old Navy seems to attract really--shall we say, "particular"?-- particular customers. It seems like the customers know all the loops and bends to the company policies and will often complain until they get their way.
Signage is always an issue. Logistically, the company thinks it's a good idea to have two different items on the same table with only one sign for the sale product and no sign for the other, so customers often bring up the wrong item and get mad at the cashier because "the sign is misleading' even when you tell said customer that cashiers are not part of the logistics team and has no involvement with signage. Lord forbid you tell a customer that if they actually read the sign and compared the prices on said sign that they wouldn't be having that problem.
You are always always always pressured by MGMT to get ONCs; no exception. For a while at my store they were basing your hours on how many ONCs you accrued. Even with people becoming more wary of their FICO score and credit rating with the recession, they still expect anywhere from 10-15 ONCs a day. A DAY! Even if you're asking every customer, the MGMT will come up to you and ask you--actually, they TELL you that you need to be asking for ONCs right in FRONT of your customer.
There is often very little room for advancement. The highest you can get usually is a cash handler; I don't know what the statute of limitations on when you can become on is, but I was promoted to cash handler within 5 months of working there.
MGMT will often play favourites. If you have crappy work ethic but the GM likes you, they don't stop giving you hours; they put you on logistics or shipment. If you work hard but MGMT doesn't like you, they won't fire you-- they'll just give you so many hours you're forced to go on call, which basically prevents their turn over rating from diminishing. When you're on call, you basically never get hours. Maybe one day in a whole year.
They expect you to wear certain clothing for certain sale dates. Expect to work 8-9 hours on One day Wonders (e.g. 1$ flip flop sale, $2 tanks etc), Black Friday and the day before and after christmas. Actually, expect to work every single holiday, even thanksgiving. Any other time that isn't christmas season, expect anywhere from 4-24 hours a week.
