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      Novotel Hotels

      Part of Accor

      Engaged Employer

      Novotel Hotels reviews

      3.6

      54% would recommend to a friend

      (605 total reviews)

      52% positive business outlook

      Ratings by demographic groups

      Novotel Hotels has an employee rating of 3.6 out of 5 stars, based on 605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Novotel Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      605 reviews
      5.0
      Apr 3, 2019

      Receptionist

      Receptionist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company benefits and good staff

      Cons

      Long hour day, poor pay for beginners

      4.0
      Mar 31, 2019

      Passionate about customer service, reliable work

      Food and beverage attendant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly culture - be prepared to smile and say hello to anyone and everyone Supportive management mostly Incentive “good on you” cards and recognition for good customer reviews Value tenure, plenty on employees there for 20+ years Enthusiastic environment when working with those who enjoy it. Great Peopleology/Heartist courses, teaches you what customers truly care about and want from customer experience. To paraphrase the COO: “I want you to know you can do whatever you need to do in tough situations at work. You will never be criticised for going above and beyond in favour of the customer.”

      Cons

      A few stress-head managers, but the good ones make it worth it. They are not too keen on people changing departments, but it does happen sometimes. Incentives could be better, I occasionally felt like I cared more about my work than others and was worried about losing my motivation because of it. Hospitality - be ready to work every weekend and public holiday, they understandably expect very flexible availabilities.

      4.0
      Mar 24, 2019

      Great management, a lot of opportunity to grow, not the best salary.

      Front office
      Recommend
      CEO approval
      Business Outlook

      Pros

      Managers care a lot about you. Even if you make a lot of mistakes they will not fire you but help you to go in the right direction and improve. There are a lot of chances to grow and the job can give a lot of satisfactions. You feel like you are in a family where people help each other.

      Cons

      Depends on the hotel you work but the salary is not the best. Usually you work on weekends and changing between night, morning and late shift can be stressful. In the hotel I used to work most of the time the canteen was very dirty and the food not the best.

      Viewing 502 - 504 of 605 Reviews
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      ReviewsNovotel Hotels reviews

      Glassdoor has 1,113 Novotel Hotels reviews submitted anonymously by Novotel Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Novotel Hotels is right for you.